Terms of Service
All bookings are subject to availability.
Falling Star Parties, LLC will provide quality entertainment. We will travel to your location and delight your guests per the arrangements outlined in the confirmation email you will receive after booking is complete. This email will contain the time, place, and activities that we have arranged to provide for you, along with payment information.
Falling Star Parties, LLC provides performers who are completely focused on staying in character, and keeping the magic alive. Please be sure any adults in attendance are of the understanding that they should not push the performer to “break character”.If you have any questions regarding the company, pricing, costumes, etc, please talk to the attendant in a situation where it will not ruin the magic.
For your guest's safety, we also require that 1 adult be present for every 7 children in attendance. This helps to guarantee your children's safety while allowing us to entertain and delight.
Falling Star Parties, LLC may choose to send an attendant along with the performer. This is to help the event run smoothly and assist with safety. If you have any questions or concerns, please first approach the attendant to make sure to keep the magic alive for the guests in attendance. There is no additional cost for an attendant and is sent free of charge. You may specifically request that an attendant may be present, but is ultimately subject to availability.
Our performers will always put safety as their first concern. If the performer feels their safety has been compromised in any way due to hostile or unsafe behavior, hazardous conditions, or unsanitary environment, the performer has the right to leave immediately. Falling Star Parties, LLC reserves the right to not provide a refund in these situations.
Customers agree to pay Falling Star Parties, LLC a $50 nonrefundable retainer upon booking (Bookings are not finalized until this has been paid), the remainder is due no less than 48 hours before your event.
Falling Star Parties LLC will travel up to 30 miles free of charge from your performer's location. We are happy to travel beyond that for a small travel fee of $0.75 per mile. All clients regardless of location must pay for tolls.
Falling Star Parties, LLC is not responsible for any damage, illness or injury that may occur. Use of company services and site are at the sole risk of you. While we do everything we possibly can to limit exposure and contact at this time, customers acknowledges that we are not responsible should they contract COVID-19.
If a customer needs to cancel their booking with Falling Star Parties, LLC, they are asked to give at least 48 hours notice. Falling Star Parties, LLC is happy to assist with rescheduling of parties if needed. If cancellation occurs, Falling Star Parties, LLC will gladly refund everything except the nonrefundable booking deposit. No refund will be offered for parties canceled less than 48 hours in advance.
Falling Star Parties, LLC is committed to providing our customers with the best and most reliable service possible. However, in the rare instance that we need to cancel for any reason, we will provide a full refund or reschedule, depending on the preference of the customer.
Customers acknowledge that Falling Star Parties LLC may be unable to accommodate an outdoor event if the temperature is above 90 degrees, below 50 degrees, or in the case of bad weather. Due to the COVID 19 pandemic, we are currently unable to move services inside. If we need to cancel due to adverse weather conditions, we will arrange for a quick video call at the agreed upon time and work on rescheduling your visit as soon as possible.
Customers acknowledge that Falling Star Parties, LLC is not associated or affiliated with the Walt Disney Company, Marvel Comics, DC Comics, or other third parties owning rights to well known fairytale, superheroes or other characters and associated stories.